Paying by credit card on our website: Our payment provider meets and exceeds the most stringent industry standards for security. Click here to learn more about the technical details of their security infrastructure.
Payment by another method: If it is your preference, we are happy to accept payment by e-transfer, cheque or money order. Please use our contact form to let us know which piece that you wish to purchase, all of the information required for shipping and your preferred method of payment. We will immediately place your carving on hold and communicate with you to make further arrangements. Once the payment is received, shipping will proceed as usual. If after three days we have not been able to reach you, either via telephone or e-mail, the hold status will be removed.
Canada: We have found Canada Post to be the most cost effective for our purchasers. Due to the varying sizes of the carvings, the shipping cost for each piece has been calculated separately. We create the boxes ourselves from recycled packaging, and although they may not be pretty, it helps to keep your shipping costs down. We do everything we can to package your carving so that it will arrive safe and sound. We will send you the tracking information as soon as it is available. Insurance is included in all shipping.
United States: Please send us all of the information on our contact form along with the name of the piece that you are interested in and we will get you a shipping quote as quickly as possible. If there are additional customs fees, they are not included and will be your responsibility.
If you would prefer the item be sent via an alternate shipper, let us know and we will do our best to obtain a quote for you.
I want you to be thrilled with your purchase and we do our best to ensure that the photos and description are an accurate reflection of the piece. If however, you are not happy with the carving that you purchased, please let me know within three days of its arrival. If you choose to return a carving it must be shipped back within 7 business days and a tracking number provided. As soon as I have received it safe and sound and in its original condition, a refund for the piece itself will be issued, less the shipping costs.
About the Wood Sculptures
Each carving is unique and carved by hand. Although there may be some similarities, no two are identical. Pricing is based on a number of factors including complexity, time and the piece of wood itself. I have applied a finish to the faces and the doors on the Fairy Houses. This is done to both highlight the carving and offer an initial protective finish. We have a number of pieces at our home that have been outdoors year round both with and without a finish and they are doing just fine. We can't however be responsible for any cracks or marks that may appear and if the finish fades over time, you may want to reapply it, or simply let it age. Until the day that I found that piece of wood, it was exposed to all of the elements of nature.
Your privacy is important to us. We will protect the privacy and confidentiality of personal information that you share with us when making a purchase or inquiry, adhering to the privacy legislation which governs this information.
This information may be used by us:
- to answer your questions
- respond to comments
- to complete the purchase and provide accurate and timely shipping
- to provide up-to-date information about Caygeon Wood Spirits and upcoming events
We will not sell, rent or share your information with anyone.
We do not make the e-mail or IP addresses of those who access our website available to other organizations. Our site may contain links to other sites that we think you might be interested in. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites.
One person manages our database and is accountable for ensuring the information is maintained in a secure manner.
If you would like access to the personal information we have on file for you, we will ask you to send your request in writing to the address below.
If you have concerns or wish to complain about a breach of your privacy, please contact us.
Bill van Koot. P-705-731-2200 F-705-731-2201 email@example.com